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Des Small ovalDes Small  –  Senior Consultant

Over the last twelve years Des Small has built a reputation to be recognised as one of New Zealand’s leading telecommunications consultants. Delivering highly effective communications outcomes that significantly impact his clients’ bottom lines, greatly improving communications while reducing costs between 20-44%.


Des has built proven methodologies and processes around telecommunications procurement and management, that are now considered best practice. This includes developing unique benchmarking systems that for the first time consider the contract life cycle.


Des looks to build close relationships between his clients and their telecommunication providers to maximise service and value. Projects include working for a variety of the New Zealand’s best known organisations such as Sanitarium, PricewaterhouseCoopers, Progressive, The Warehouse, Stella Travel, Bartercard, Aurecon, AUT, St John, Transfield, KPMG, IHC, Contact Energy and Bell Gully


Des Small LinkedInDAVID GLENDavid Glen – Sales & Marketing Manager

David has a broad range of experience, primarily in sales and marketing within the telecommunication industry. As a sales and marketing specialist David concentrates on building long term relationships with clients through delivering critical results in support of their organisational objectives.

With exceptional personal communication skills and, perhaps more importantly, excellent listening skills, David assists organisations by understanding and identifying customers business needs and then intelligently implements technology to facilitate the execution of those needs.

David has managed large International businesses in the Pharmaceutical and Biotechnology industries including Pfizer, Schering AG, American Cyanamid and ICPbio, the latter involved channel management worldwide.


STEVE MAHERDes Small LinkedInSteve Maher – Telecommunications Consultant

Steve has 34 years experience consulting in the Telecommunications and IT industry covering operational, strategic, and remedial roles.

With a focus on all aspects of voice and mobile communications and management, Steve’s experience covers both client and vendor roles in telecommunications strategy, management, sales, support, design and implementation in a number of major industry segments including Telco, Banking, Manufacturing and Government.

He adopts a pragmatic outcome-based approach with a holistic view to provide the most appropriate, workable and supportable solutions of maximum value to the business. This includes Business need, solution proposal/design/implementation, BAU support and issue analysis and remediation.

Steve’s signature is project implementations with minimal BAU interruption.


CHRIS POULTERDes Small LinkedInChris Poulter – Telecommunications Consultant

Chris is a strategist, transformation agent and solution architect, specialising in ensuring business strategy is enabled by technology strategy and that the subsequent technology improvements deliver significant business outcomes and competitive advantage. He has held CIO roles in the transport, franchise and finance sectors. He has worked internationally in Project and Programme Management for large global companies such as Wells Fargo Bank, Oracle and Toyota.

Outside work Chris is a surfer and sailor with over 15,000 ocean miles under his belt. He is an explorer who thrives on the challenge of architecting and implementing innovative solutions that are focused on targeted commercial outcomes.


“Dialtone provided telecommunications RFP project management services that reduced our costs by 40%, cleared unused services and enhanced our data network. They have also acted as intermediaries between our company and our telecommunication vendors in critical telecommunications negotiations saving us both time and money. … I’m pleased to recommend them.“

— Raymond Goubitz, Chief Financial Officer at Bartercard

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Dialtone Limited
PO Box 74347 Greenlane
Auckland 1051

+64 9 520 1039

David Glen
Sales and Marketing Manager
Mobile +64 21 871 071

Des Small
Senior Consultant
Mobile +64 21 472 423

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