Death of the Landline

After 120 years the standard telephone will finally be dead! Today seems to be a significant day of change. It started with a news item on the radio this morning with the statement that the major TV channels are looking to replace broadcasting over the airwaves by...

The Art of Negotiating a contract

A bit like Christmas morning, procuring new contracts for your telco services can be quite exciting when the responses to the RFP arrive on deadline day. Potentially shiny new services that technically shade the services you currently consume. Feeling the anticipation...

The legality of changing website terms

One of my goals for 2019 is to finish my law degree and qualify as a lawyer. I am completing a post-graduate honours dissertation on the enforceability of changing website terms in telecommunications contracts. I can already feel my readers slipping away at this point...

Getting the best Support

My business partner and I sat down this week to discuss how we can provide the best value for our clients in 2019. This leads us straight to what we believe are the critical priorities for our clients to consider for telecommunications this year. I’m going to start...

Billed for services you don’t use?

Are you being billed for services you don’t use or have previously disconnected? Have you ever noticed that in life it’s straightforward to sign up for something but often very difficult to get out? Over the holidays I have been attempting to reduce the number...

– The Download – Replicating Success

As one of Seeby’s early wholesale clients back in 1999 I witnessed first hand his drive to customer service excellence. My congratulations on getting the work-life balance sorted – profitably. Source: – The Download

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