It can be difficult to understand your Telecommunications bill, is it correct, are you are paying for unnecessary services, are you on the correct plans and are there any bottlenecks?

Business intelligence, or BI, is an umbrella term that refers to a variety of software applications used to analyze an organization’s raw data. BI as a discipline is made up of several related activities, including data mining, online analytical processing, querying and reporting. CIO 2007

We find the only way you are able to truly see and understand telecommunication usage is to use a tool that will visually display data in a clear and transparent fashion thereby illuminating unexpected or unintended costs.

These are often straightforward billing errors which would otherwise go unnoticed but can impact your costs significantly. Gartner analyst Eric Goodness says that from what he’s observed, “12 percent to 20 percent of telecom charges are in error, and 85 percent of the errors are in the carrier’s favour.”

Tableau is our tool of choice, we can upload billing data, then visualize and create interactive, shareable dashboards.



“Dialtone have been IHC’s telecommunications audit and procurement partner over the last four years, managing key services for over 1,500 nationwide locations. Over this period, Senior Consultant Des Small has been responsible for measurable savings of over $1million. … Dialtone bring invaluable expertise and up to date market advice as IHC rollout new technologies to their staff in our numerous locations around the country, helping us reduce risk and unnecessary expense.”

— Mark Rowe, General Manager Corporate Services at IHC New Zealand

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Dialtone Limited
PO Box 74347 Greenlane
Auckland 1051

+64 9 520 1039

David Glen
Sales and Marketing Manager
Mobile +64 21 871 071

Des Small
Senior Consultant
Mobile +64 21 472 423

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